Shipping policy

At TAWY, we are committed to delivering your order with care, efficiency, and attention to detail.

Delivery Time

Orders are delivered within 2–7 business days from the date of order confirmation.

Please note that delivery times may vary slightly depending on the destination, shipping provider, public holidays, or circumstances beyond our control.

Shipping Fees

Delivery charges are automatically calculated at checkout based on:

* Delivery destination
* Total shipment weight
* Whether the order is domestic or international

Cash on Delivery (COD) fees apply only to shipments within Egypt.

Partial Deliveries

TAWY does not fulfill partial deliveries. All items included in your order will be shipped together once the full order is ready.

Shipping Address

Please ensure that the shipping address and contact details provided during checkout are accurate and complete.

TAWY is not responsible for delivery delays, failed deliveries, or additional shipping charges resulting from incorrect, incomplete, or unreachable addresses.

Receiving Your Order

Upon receiving your order, please inspect it carefully on the same day of delivery.

If you experience any issues, including damaged items, missing items, or an incorrect order, please contact us immediately on the same day via:
Email: tawyyegy@gmail.com
Mobile: (+20) 10 6126 1192
Contacting us promptly allows us to review and resolve your concern in line with our Return & Exchange Policy.

Order Cancellation

If you would like to cancel your order, please contact our Customer Service team through our Contact page as soon as possible.

Please note:

* Orders that have already been shipped cannot be canceled directly.
* Once an order has been shipped, it must first be received by the customer.
* You may then proceed with a return request in accordance with our Return & Exchange Policy.


Contact Us

For any shipping inquiries or urgent delivery requests, please contact us:
📞 Mobile: (+20) 10 6126 1192