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At TAWY, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase from us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you browse our website, create an account, place an order, or contact us:

• Full name
• Email address
• Phone number
• Shipping and billing address
• Order details and purchase history
• Payment information, processed securely through our payment providers
• Device, browser, IP address, and website activity information
• Any information you provide when contacting our customer service team

2. How We Use Your Information

We use your personal information to:

• Process and deliver your orders
• Provide customer service and support
• Verify payments and prevent fraud
• Improve our website and services
• Send order confirmations and updates
• Send promotional emails, SMS, and offers
• Notify you about new features, collections, and services
• Improve website performance and user experience

3. Sharing Your Information

We do not sell, rent, or trade your personal information. Your information may only be shared when necessary, including:

• Payment processing and order fulfillment
• Legal obligations or government requests
• Fraud prevention and security investigations
• Business transfers such as mergers or acquisitions
• Service providers helping us operate the website

4. Payment Security

All payments are processed through secure third-party payment providers. TAWY does not store your full card details or sensitive payment information on our servers.

5. Marketing Communication

By creating an account or placing an order, you agree to receive promotional emails and updates from TAWY. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any email.

6. Customer Reviews & Comments

Any reviews, comments, or feedback shared with TAWY may be used for marketing purposes across our platforms.

7. Security

We take reasonable steps to protect your personal information and ensure secure transactions on our website.

Contact Us

📞 Mobile: (+20) 10 6126 1192

At TAWY, we are committed to delivering your order with care, efficiency, and attention to detail.

Delivery Time

Orders are delivered within 2–7 business days from the date of order confirmation. Delivery times may vary slightly depending on the destination, shipping provider, or public holidays.

Shipping Fees

Delivery charges are automatically calculated at checkout based on destination, shipment weight, and order type. Cash on Delivery (COD) fees apply only to shipments within Egypt.

Partial Deliveries

TAWY does not fulfill partial deliveries. All items included in your order will be shipped together once the full order is ready.

Shipping Address

Please ensure shipping details provided are accurate. TAWY is not responsible for delays or additional charges resulting from incorrect or incomplete addresses.

Receiving Your Order

Upon receiving your order, please inspect it carefully on the same day. If you experience issues (damaged/missing items or incorrect order), contact us immediately on the same day via:

• Email: tawyyegy@gmail.com
• Mobile: (+20) 10 6126 1192

Order Cancellation

To cancel an order, contact Customer Service as soon as possible. Orders already shipped cannot be canceled directly and must follow our Return & Exchange process.

Contact Us

📞 Mobile: (+20) 10 6126 1192

By accessing and using our website, you agree to comply with the following Terms & Conditions. Please read them carefully before making a purchase.

We reserve the right to update, modify, or change these Terms & Conditions at any time without prior notice.

Returns, Exchanges & Refunds

We offer returns and exchanges within 14 DAYS of receiving your order.

To be eligible for a return or exchange:

• Items must be unworn, unused, undamaged, and unwashed
• All original tags must remain attached
• Original packaging must be included
• Security tags and brand tags must remain in their original position

Items that do not meet these conditions will not be accepted. Delivery fees are non-refundable.

Once your returned item is received and approved, your refund will be processed through the original payment method.

For Cash on Delivery (COD) orders:

• Cash refunds are available within 10 days
• If the customer cannot be reached within 10 days, the refund will be issued as a store voucher instead
• After this period, cash refunds will no longer be available

If you receive a faulty, damaged, or incorrect item, please contact our Customer Service team within 24 hours.

Orders & Payments

All orders are subject to availability and acceptance. We reserve the right to refuse or cancel any order for reasons including product unavailability, pricing errors, payment authorization issues, or suspected fraud.

Pricing

We aim to provide accurate pricing at all times. In the event of incorrect pricing, TAWY reserves the right to cancel the order or contact you before processing.

Promotional Communication

By placing an order or creating an account, you agree to receive order confirmations, promotional emails, SMS, and push notifications. You may unsubscribe at any time.

Applicable Law

These Terms & Conditions are governed by the laws of the Arab Republic of Egypt.

Contact Us

📞 Mobile: (+20) 10 6126 1192